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  • Exam Code: Salesforce-Contact-Center
  • Exam Name: Salesforce Contact Center Accredited Professional
  • Version: V17.95
  • Q & A: 400 Questions and Answers
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  • Exam Code: Salesforce-Contact-Center
  • Exam Name: Salesforce Contact Center Accredited Professional
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  • Exam Code: Salesforce-Contact-Center
  • Exam Name: Salesforce Contact Center Accredited Professional
  • Version: V17.95
  • Q & A: 400 Questions and Answers
  • Software Price: $51.98
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NEW QUESTION: 1
A former client calls the psychiatric unit and asks for the nurse who was assigned to care for him during his admission. The client is suicidal. The nurse would utilize which of the following techniques when speaking with the client on the phone?
A. If other staff members are available, the nurse asks them to call the police without the caller knowing about the plan
B. If the caller refuses further help, the nurse puts the phone down and refuses to speak with the caller until the caller agrees to suggested interventions
C. Ask the caller for ideas about the possible immediate solutions to the current situation
D. The nurse informs the caller that their nurse-client relationship has already been terminated and that any form of communication, including phone calls are not allowed
Answer: C
Explanation:
Explanation: The nurse must ask the caller for ideas to resolve the current concerns. The caller's inputs should be assessed for their feasibility and appropriateness. The other options are not appropriate when dealing with a suicidal caller.

NEW QUESTION: 2
A tool and technique used in the Develop Project Charter process is:
A. expert judgment
B. analytical techniques
C. meetings
D. change control tools
Answer: A
Explanation:
Explanation/Reference:
Explanation:
4.1.2.1 Expert Judgment
Expert judgment is often used to assess the inputs used to develop the project charter. Expert judgment is applied to all technical and management details during this process. Such expertise is provided by any group or individual with specialized knowledge or training and is available from many sources, including:
Other units within the organization,

Consultants,

Stakeholders, including customers or sponsors,

Professional and technical associations,

Industry groups,

Subject matter experts (SME), and

Project management office (PMO).

4.1.3.1 Project Charter
The project charter is the document issued by the project initiator or sponsor that formally authorizes the existence of a project and provides the project manager with the authority to apply organizational resources to project activities. It documents the business needs, assumptions, constraints, the understanding of the customer's needs and high-level requirements, and the new product, service, or result that it is intended to satisfy, such as:
Project purpose or justification,

Measurable project objectives and related success criteria,

High-level requirements,

Assumptions and constraints,

High-level project description and boundaries,

High-level risks,

Summary milestone schedule,

Summary budget,

Stakeholder list,

Project approval requirements (i.e., what constitutes project success, who decides the project is

successful, and who signs off on the project),
Assigned project manager, responsibility, and authority level, and

Name and authority of the sponsor or other person(s) authorizing the project charter.

Process: 4.1. Develop Project Charter
Definition: The process of developing a document that formally authorizes the existence of a project and provides the project manager with the authority to apply organizational resources to project activities.
Key Benefit: The key benefit of this process is a well-defined project start and project boundaries, creation of a formal record of the project, and a direct way for senior management to formally accept and commit to the project.
Inputs
1. Project statement of work
2. Business case
3. Agreements
4. Enterprise environmental factors
5. Organizational process assets
Tools & Techniques
1. Expert judgment
2. Facilitation techniques
Outputs
1. Project charter

NEW QUESTION: 3
Which statement describes a function provided by an Interface Management Profile?
A. It determines which administrators can manage which interfaces.
B. It determines which firewall services are accessible from external devices.
C. It determines which external services are accessible by the firewall.
D. It determines the NetFlow and LLDP interface management settings.
Answer: A

NEW QUESTION: 4
Which three security features were introduced with the SNMPv3 protocol? (Choose three.)
A. Authorization, which allows access to certain data sections for certain authorized users
B. DoS prevention, which ensures that the device cannot be impacted by SNMP buffer overflow
C. Authentication, which ensures that the message is from a valid source
D. Message integrity, which ensures that a packet has not been tampered with in-transit
E. Encryption of the packet to prevent it from being seen by an unauthorized source
F. Digital certificates, which ensure nonrepudiation of authentications
Answer: C,D,E

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